Privacy Policy for Book Play Grounds

Last Updated: 7 April 2026

1. Introduction

Book Play Grounds ("we," "us," or "our"), operated by Firefly IT Solution, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Services").

Our Services are designed for users in Nepal, and we comply with the Electronic Transaction Act, 2063 (2008) and other applicable laws regarding data protection and electronic communications.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and profile photo
• Account Information: Login details (via phone number authentication)
• Booking Information: Selected venue, date, time, and booking details
• Location Information: GPS/location data (to show nearby grounds and improve user experience)
• Payment Information: Payments are processed via third-party providers (eSewa, Khalti, PhonePay). We do not store your sensitive financial details
• Device Information: IP address, device type, operating system, and app usage data

3. How We Use Your Information

We use your information to:

• Provide and manage court bookings
• Process and confirm transactions
• Send booking confirmations and updates
• Improve app performance and user experience
• Respond to customer support requests
• Enable reviews and ratings for venues
• Send promotional offers, updates, and notifications
• Monitor and prevent fraudulent or unauthorized activity

4. Payments

All payments are securely processed through trusted third-party providers such as eSewa, Khalti, and PhonePay.

• We do not store your banking or wallet credentials
• Transactions are subject to the respective provider's privacy policies
• All payments are non-refundable unless stated otherwise by the venue

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

However, no digital platform can guarantee 100% security. By using our Services, you acknowledge and accept this risk.

6. Third-Party Sharing

We may share your data with:

• Venue Partners: To confirm and manage your bookings
• Payment Providers: eSewa, Khalti, PhonePay for transaction processing
• Service Providers: Analytics tools such as Firebase/Google Analytics
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Analyze app performance
• Understand user behavior
• Improve features and usability

8. Notifications and Communication

By using our app, you agree to receive:

• Booking confirmations and reminders
• Important service updates
• Promotional offers and marketing messages (you can opt out anytime)
• Push notifications

9. Your Data Rights

Under applicable laws in Nepal, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications

To exercise these rights, contact us at: [email protected]

10. Children's Privacy

Our Services are not specifically directed toward children. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us, and we will take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app with a revised "Last Updated" date.

We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

• Email: [email protected]
• Firefly IT Solution, Pokhara, Nepal